Please call us at (541) 773-6633 and let us know that you need remote support.
After clicking on the Remote Support button at left:
- CLICK RUN or OPEN on all windows that appear.
- If your Firewall pops up a message, click ALLOW, OK, CONTINUE or YES.
A Rescue Gateway window appears indicating you are waiting for a technician.
- If you don’t see this window, check your task bar for a cross in a blue circle that says “KDP Certified Public Accountants”, and click on it.
- If you don’t see the cross in a blue circle, please verify that you performed steps 1 & 2 correctly.
Your support representative will connect to your computer within a few moments.
- Any software downloaded and installed in step 1 above will automatically be deleted once your support session has ended.
- Once a support session has ended, KDP cannot regain access to your computer unless you request another support session.