KDP Remote Technical Support Instructions

To use RTS, please note the following:

Please call us at 541-773-6633 and let us know that you need remote support.

After clicking on the LOGIN TO RTS link below: 

  1. CLICK RUN or OPEN on all windows that appear. DO NOT CLICK SAVE!

  2. If your Firewall pops up a message,  click ALLOW, OK, or YES.

  3. A Rescue Gateway window appears indicating you are waiting for a technician.                 
    If you don’t see this window, check your task bar for a  white cross in a red circle  that says Kosmatka Donnelly, and click on it. If you don’t see the white cross in a red circle, please verify that you performed steps 1 & 2 correctly.
  4. Your support representative will connect to your computer within a few moments.

Please note: 

  • Any software downloaded and installed in step 1 above will automatically be deleted once your support session has ended.
  • Once a support session has ended, KDP cannot regain access to your computer unless you request another support session.